This document was last updated in February 2022.
Cyacomb stores and processes contact information, and records of conversations with people we meet or interact with, to help us remember who we’ve talked to and what about. This also helps us to share information within the team. We may also record your information if you interact with us through the website, for example by downloading a document or signing up to a mailing list. Sometimes we may combine this with information from public sources (for example adding your job title from your LinkedIn profile).
We’re not in the business of selling your personal data, nor do we want to do anything with it that you wouldn’t expect us to or that you wouldn’t approve of. If you have any questions or concerns about how we use your personal data, please contact us.
Who Are We?
Cyacomb is a software company dedicated to providing frontline law enforcement, social media and cloud platform companies with innovative software to help find and block harmful content.
We’re a private limited company registered in Scotland (SC538756) and working from CodeBase, 3 Lady Lawson Street, Edinburgh, EH3 9DR, United Kingdom.
Cyacomb stores and processes contact information, and records of conversations with people we meet or interact with, to help us remember who we have talked to and what about. This also helps us to share information within the team. We may also record your information if you interact with us through the website, for example by downloading a document or signing up to a mailing list. Sometimes we may combine this with information from public sources (for example adding your job title from your LinkedIn profile).
Personal Information We Collect Online
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable them visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We may use any of the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they’re using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they’re looking for easily.
- Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to the website, the pages you’ve visited and the links you’ve followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Switching off cookies may prevent you from taking full advantage of our website.
How do we use your information?
We use the information you provide to:
- Fulfil contracts we might have with you, or otherwise to pursue our legitimate business interests.
- Communicate with you, to improve and optimise the Site (for example, by generating analytics about how you browse and interact with the site).
- Improve and optimise our internal business processes (for example, to assess the success of our marketing programmes).
Sharing your Personal Information
Your information will never be sold or loaned to third parties for third party advertising or marketing purposes.
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties manage your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites. For example, we use:
- Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Mailchimp to send our email newsletters and allow you to manage your email subscription preferences. Read more about how Mailchimp uses your Personal Information here: https://mailchimp.com/legal/privacy/
- Salesforce CRM to record our interactions with you. You can read more about Salesforce privacy here: https://www.salesforce.com/uk/company/privacy/
Do Not Track
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.
Information transmitted over the internet can never be guaranteed to be 100% secure. We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
We’ll only retain your personal information for as long as necessary to fulfil the purposes we collected it for, subject to satisfying legal, regulatory, accounting, and reporting requirements. We have a data retention policy which has different retention periods depending on the type of information we hold.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
It’s important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Under certain circumstances, by law you have the right to:
- The right of access – you can receive a copy of the personal data we hold about you.
- Right to rectification – you can request your personal data to be up to date and accurate.
- Right to erasure – you can request to have your personal data erased unless it’s needed to fulfil our legal obligations.
- Right to data portability – you can request to have your data available to you in a structured format.
- Right to restrict processing – you can request the organisation to stop processing your personal data.
- Right to lodge a complaint – you have the right to file a complaint with the data processing authority in your local country.
If you’d like to contact us concerning these rights, please write to us at the address below.
You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is an appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
If you’re not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner’s Office: at www.ico.org.uk.
Transferring your information outside of Europe
The information which you provide to us may be transferred to countries outside the European Union (“EU”), including to Canada and the United States.
By submitting your personal data, you are agreeing to the transfer, storing or processing of your data outside of the EU. When we transfer your information outside of the EU in this way, we take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Subscribing to our website
You can subscribe on our website to receive information from us, including product updates, event details or news. You can unsubscribe at any time by clicking on the “click here to unsubscribe” link provided in our emails or by contacting us firstname.lastname@example.org
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes.
If you have questions, or if you would like to make a complaint, please write to us at:
3 Lady Lawson Street
EDINBURGH, EH3 9DR